Refunds & Returns
Purchase Terms & Conditions
Limited Warranty & Liability
We warrant that our spawn is vigorous, and capable of producing mushrooms under proper growing conditions. Mushroom cultivation is farming and depends upon factors outside our control, such as substrate quality, environmental conditions and maintenance. Sharondale Mushroom Farm cannot and does not guarantee success in terms of mushroom production.
Returns & ReplacementsAll sales of spawn, tools, and other merchandise are considered final and are returnable or refundable only upon the discretion of Sharondale Mushroom Farm.
Tools and other merchandise are returnable only upon the discretion and approval of Sharondale Mushroom Farm.
In the event that a return is authorized for any tool purchased, a restocking fee will apply. If an order is delayed, lost, or returned to us as a result of an entry error by Sharondale Mushroom Farm we will reship the order at our expense.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL! Spawn damaged in shipment will not be replaced unless customer notifies us within 24 hours of receipt. We do not offer refunds for live items. Please do not ship live items back to Sharondale Mushroom Farm. If you suspect that your live item is damaged or defective, contact us immediately.
If an order is delayed, lost, or returned due to an error by customer (i.e., incorrect address provided, omission of different "ship to" address, etc.), customer will be responsible for additional shipping costs to reship order. If the order is not returned to Sharondale Mushroom Farm, customer will be charged for replacement merchandise as well. If customer chooses to cancel the order instead, we will refund merchandise cost, once shipment has been returned to us by carrier. Shipping costs will not be refunded and a restocking fee will apply.
Sharondale Mushroom Farm does not ship fresh mushrooms. If customer mistakenly places an order for fresh mushrooms to be shipped, Sharondale Mushroom Farm will refund the order, minus a restocking fee.
If customer chooses to cancel an order prior to shipment, the order will be cancelled in full, but will be responsible for a restocking fee.
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